In a disaggregated digital banking world, the human element matters

Fintech has been upending the financial industry, splintering formerly all-in-one banking products into a vast array of individualized and modular services. But that will make human connections even more important than ever.

The fintech phenomenon originated as a technology-driven wave of transformation that has progressively deconstructed the traditional financial value chain, enabling new forms of value creation. As a result, competition has intensified and shifted: pipeline value chains have been unbundled into modular services and products, which can now be recombined in innovative ways.

This trend has been strongly influenced by technological innovation. Cloud computing — especially platform-as-a-service (PaaS) and software-as-a-service (SaaS) — has significantly lowered the barriers to entry to advanced financial services, at least in terms of reduced infrastructure costs. That has allowed talent to focus more on business value and less on infrastructure. When artificial intelligence and machine learning emerged soon after — enabling the discovery of patterns and opportunities to manage complex and high-dimensional data sets — they brought profound effects for the entire industry.

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Author

  • Anna Omarini is a researcher with tenure in the Department of Finance at Bocconi University in Milan, where she is the course director for banks and fintechs, and fintech for banking and financial transformation. She is also professor at SDA Bocconi School of Management in Milan. Her research
    and teaching focus on fintech, banking strategy, the digital banking transformation and open finance, among other related topics. She is a reviewer and editorial board member for several national and international journals. She is also a member of numerous associations, organizations and scientific committees, and has served as an independent board member in financial institutions and banks.

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